Frequently Asked Questions
Frequently Asked Questions
If you have a question about our services that’s not addressed on this page, please contact us and we will be to happy answer it for you.
What will you wear to my event?
We always come dressed appropriately for your party. In the case of a wedding, corporate event or school prom our attire is always a suit & tie unless otherwise discussed.
Is equipment set-up & take-down included?
Whenever we quote on an event we always include the set-up and takedown times. So if for example in the quote we indicate the times as 6:00pm to 1:00am we will arrive 1 to 1.5 hours prior to 6:00pm to start our set-up/do a sound check and will finish playing music at 1:00am and start to take-down our equipment at that time.
How many songs will you bring to my event?
At a typical party we will have over 50,000 songs on hand. If you are worried that we might not have the song your looking for make sure you add it to the Music Request Sheet that we provide to you upon booking. We also can buy/download music from iTunes on the spot when available.
What happens if you don't have a song that we're looking for?
We have close to 100,000 songs in our main music library and have access to realtime download from iTunes, however it’s not possible to have access to every songs ever recorded. If we don’t have or can’t find the song you are looking for we would be happy to play a copy that you provide.
What kind of music will you play at my event?
The first thing we look at prior to a party is the music requests or instruction from the person who booked us. Sometimes the client will want a specific style or set of music played or not played. If the person booking us has not given us any specific instructions on these things then we will read the crowd, let them know that requests are welcomed and play to their needs.
Will you play guest requests?
Absolutely, as long as:
1-They are appropriate for the event.
2-The person who hired us has asked that the song or style of music not be played.
Will you or your DJ's drink alcohol at my party?
At DJU we have a strict code on conduct which includes a policy on no drinking so you wont have to worry about having to carry one of our DJs out at the end of the night 🙂 From time to time however we may have some wine with dinner which is used for toasts.
Do you offer back-up equipment and DJs?
This is a great questions and one that we get asked all the time. We do offer both, every time one of us is at an event there is someone on backup just in case. Many DJ companies claim to offer this but few can actually do it. A good rule of thumb on this is to ask the DJ company if they charge GST or accept debit or major credit cards. It’s a good way to weed out the DJ companies that might be a little bit less then honest with you on this topic. When a company charges GST it means that they make more then $30,000 per year which in the DJ industry means that they have more then one DJ at that company and as such can offer back-up DJ’s.
How old are your DJs?
Most of our DJ’s are in their 30’s & 40’s however our school DJs are usually in their mid to late 20’s.
How much experience do your DJs have?
Do your DJs take breaks?
Unless it’s a bathroom emergency we’ll be there when you need us. In the case of a bathroom break during dancing we come prepared with extended versions of songs to give us plenty of time to get to the bathroom and back.
Will you play extra time at the end of the party if required?
No problem but it’s always a good idea to check with the hall first, some venues will charge you an extra hour for the room rental if you go even 5 minutes past the booked end time. Additional charges may apply for our extra time as well.
Will my DJ call me before my event?
A courtesy call from the DJ who will be at your party prior to the event is included when you book our services.
Will your DJs be interactive with the crowd?
We never take anything for granted here and we always ask prior to your event what your looking for from us. Some clients prefer us to be friendly and play great music and other prefer us to be more outgoing and engage the crowd. Whichever method of DJ’ing you prefer we can take care of it for you.
Do you take a deposit upon booking? When is the balance due?
Upon booking we ask for a deposit of 1/2 the total balance. The balance is then due up until the day of the party.
What forms of payment do you accept.
We accept Visa / Master Card / Amex / Debit Card (At our office) / Cash / Cheques.
Are you a full time DJ company?
Yes and this is a great question to ask a potential DJ. I don’t know how many times people have called us to book our services after trying for two or three weeks to get a-hold of a DJ they had booked and finally becoming so frustrated and worried that they gave up.
Do I have to provide a meal for your DJ?
For parties where we are there more then 4-5 hours we usually ask for the clients to provide us with a meal. If your budget is really tight then we can pack a dinner and step out to our vehicle while your guests are having dinner to eat. Please let us know if you are not able to provide us with a meal so that we can plan ahead.
Do most people tip the DJ at the end of the event?
Tipping your DJ is not expected or required however if you feel that your DJ has provided outstanding service you may certainly tip at your discretion. If you are planning on tipping the usual amount is 25 to 50 dollars.
Do you supply a written contract?
All events are covered by a written invoice/contract for the protection of both parties. Our invoice/contracts are clear and concise in there wording.
Will you bring any signs advertising your company?
Absolutely not, we pride ourselves on being elegant. While we appreciate referral business, we feel our DJ services speak for themselves. We will not hang any signs, logos, or banners on our equipment. Nor will we put any advertisements on the guests dinner tables. The extent of our “advertising” is an small stack of business cards set next to our equipment so guests can easily take a card.